Hyatt to Deploy Self-Service Kiosks
The deployment, which follows a six-month trial at the Hyatt Regency O'Hare, in Chicago, and Grand Hyatt New York, is expected to be completed by year's end.
"Customers expect quick, easy check-in and check-out processes," said Gary Dollens, Hyatt's vice president of product and design.
Hyatt claims that it will be the first hotel company to offer kiosks across the country. Starwood Hotels, whose brands include Westin and Sheraton, announced plans last May to install kiosks in some two-dozen hotels.
Much like airport kiosks, the Hyatt kiosks read information on a credit card that a guest swipes to begin both check-in and check-out.
Upon check-in, guests can receive their room key, enter their frequent stay Hyatt Gold Passport number, and request an upgrade or room change. While checking out, the kiosk gives guests the ability to pay, print out a complete receipt, and receive a folio.
By: Meetingnews


